Terri Baxter - When The Phone Rings
What Do You Do When The Phone Rings At The Pregnancy Center? – Terri Baxter
Engaging in meaningful conversation with clients on the phone can be challenging and intimidating for many center workers. Discover proven techniques for connecting with the caller from the first welcoming contact to her visit to the center. Special focus will be on developing listening skills such as active listening, reflective listening, rephrasing listening and asking open ended questions.